Cuci711 Privacy Policy — Data Protection for Malaysian Users
This Privacy Policy clearly explains how cuci711 collects, stores, uses, and protects the personal information of users accessing our platform in Malaysia. Please read this policy before registering or using any cuci711 services.
Effective Date: 1 January 2026
1. Information We Collect
When you register and use the cuci711 platform, we collect the following categories of information:
Account Information
Includes your full name, email address, mobile number, date of birth, and the password set during registration. This information is used to verify your identity and manage your account.
Device & Browser Information
We collect technical data such as device type, operating system, browser version, IP address, screen resolution, and session duration. This data helps us identify technical issues, improve platform performance, and detect unauthorised access attempts.
Local Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we record transaction details such as the payment method used (FPX, TNG eWallet, DuitNow), transaction amount, time, and status. We do not store your full card number or banking password — this sensitive information is handled directly by authorised payment providers.
Usage Data
Records of in-platform activity including matches wagered on, bets placed, session times, pages visited, and interactions with platform features. This data is analysed in aggregate to improve the user experience.
Cookies
The cuci711 platform uses cookies to store session preferences, maintain login status, and anonymously analyse usage patterns. You can manage your cookie settings through your browser, though this may affect certain platform features.
2. How We Use Your Information
Information collected by cuci711 is used solely for the following purposes:
- Verifying user identity during registration and login.
- Processing deposits, withdrawals, and transactions in RM securely.
- Providing responsive customer support whenever you reach out to our team.
- Sending account-related notifications — including transaction confirmations, security updates, and promotional alerts (if you have opted in to receive them).
- Monitoring and detecting fraudulent activity, money laundering, or violations of our terms of use.
- Improving platform performance, the user interface, and the mobile experience based on aggregated usage data.
- To comply with applicable legal and regulatory requirements in Malaysia.
Cuci711 does not use your data for third-party marketing without your explicit consent.
3. Data Storage, Security & Sharing
Storage & Retention Period
Your personal information is stored on encryption-protected servers. cuci711 retains active account data for as long as your account remains open. Following account closure, certain records may be retained for up to seven (7) years to meet legal and audit requirements.
Security Measures
We implement multiple layers of security to protect your data, including:
- Data encryption in transit using HTTPS/TLS protocols.
- Internal access controls that restrict employees to only the data necessary for their roles.
- Continuous monitoring of account access and suspicious activity.
- Automatic logout after a period of inactivity to protect your session.
Third-Party Sharing
Cuci711 does not sell, rent, or distribute users' personal information to third parties for marketing purposes. We only share data in the following limited circumstances:
- To authorised payment providers (such as FPX, TNG) for processing your transactions.
- To third-party game providers integrated within the platform, to the extent necessary to operate the services.
- To Malaysian authorities or regulatory bodies when required by law.
All third parties receiving cuci711 user data are bound by confidentiality agreements and must comply with the data protection standards we set.
4. User Rights Over Personal Data
As a cuci711 user in Malaysia, you have the following rights regarding your personal data:
Right of Access
You may request a copy of the personal information we hold on your account. Submit your request through cuci711 customer support.
Right to Rectification
If you find that information in your account is inaccurate or out of date, you have the right to request a correction. Some information can be updated directly through your account settings within the platform.
Right to Erasure
You may request the closure of your account and deletion of your personal data, subject to legal obligations that require us to retain certain records. Deletion requests will be processed within 30 days of the date the request is received.
Marketing Notification Preferences
You may opt out of promotional emails or notifications at any time through your account settings or by contacting cuci711 support directly.
5. Policy Changes & How to Contact Us
Cuci711 reserves the right to update this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or new platform features. Any material changes will be communicated via in-platform notifications or to your registered email address before taking effect.
We recommend checking this page periodically. Continued use of the cuci711 platform after any policy changes is considered acceptance of the updated terms.
For any enquiries regarding this Privacy Policy, how your data is used, or to submit a user rights request, please contact our support team:
Email: support at cuci711.co
You may also refer to our FAQ page us for answers to general inquiries, or Terms & Conditions for more information on platform usage terms.